This Privacy Policy describes how TEJBANDAS (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.tejbandas.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" - means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

The purpose of this policy is to ensure TEJBANDAS' adherence to data privacy regulations, serving as a guide on compliance measures for both its role as a data controller and data processor.

This privacy policy aims to inform users about how TEJBANDAS utilizes their personal information, emphasizing the necessity of reading it prior to engaging with the websites or sharing any personal data.

PLEASE NOTE:

The privacy practices set forth in this privacy policy are for www.tejbandas.com only. If you link to other web sites, please review their respective privacy policies, which may be very different.

WHO THIS APPLIES TO:

This privacy policy is applicable to:

  1. Everyone who accesses and uses www.tejbandas.com the web pages contained within, including but not limited to external legal entities in any form or manner.

  2. TEJBANDAS customers and third-party service providers who use these websites who use or access these websites, themselves or through their representatives.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We may collect information through:

1. Through TEJBANDAS (“websites”) operated by us, from which you are accessing this Privacy Policy.
When you place an order with our store on www.tejbandas.com.
2. Through the email messages that we send to you that link to this Privacy Policy and through your communications with us.

We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists Tejbandas to process Personal Information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy policy relates to our use of any personal information we collect from you for providing our services.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

1. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • ➔  Basic contact details including your name, address, phone number, email.

  • ➔  Order information including your name, billing address, shipping address, payment confirmation,

    email address, phone number.

  • ➔  Account information including your username, password, security questions.

  • ➔  Shopping information including the items you view, put in your cart or add to your wishlist.

  • ➔  Customer support information including the information you choose to include in communications

    with us, for example, when sending a message through the Services.

  • ➔  Some features of the Services may require you to directly provide us with certain information about

    yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

    2. Information We Collect through Cookies

➔ We also automatically collect certain information about your interaction with the Services ("Usage

Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

3. Information We Obtain from Third Parties

  • ➔  Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • ➔  Companies who support our Site and Services, such as WordPress.

  • ➔  Our payment processors, who collect payment information (e.g., bank account, credit or debit card

    information, billing address) to process your payment in order to fulfill your orders and provide you with

    products or services you have requested, in order to perform our contract with you.

  • ➔  When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries,

    and cookies.

    Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

    How We Use Your Personal Information

1. Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.

  1. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

  2. Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

  3. Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

COOKIES

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with WordPress see www.wordpress.com. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • ➔  With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

  • ➔  With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • ➔  When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

  • ➔  With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • ➔  In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

    We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

    Category/Categories of Recipients

○ Identifiers such as basic contact details and certain order and account information

  • ○  Commercial information such as order information, shopping information and customer support information

  • ○  Internet or other similar network activity, such as Usage Data

  • ○  Vendors and third parties who perform services on our behalf (such as Internet service

    providers, payment processors, fulfillment partners, customer support partners and data

    analytics providers)

  • ○  Business and marketing partners

  • ○  Affiliates

    We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

    User Generated Content

    The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

    We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

    Third Party Websites and Links

    Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

    Children’s Data

    The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

    As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

    Security and Retention of Your Information

    Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee complete “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

    Your personal information will be retained in a form which enables TEJBANDAS to identify the individual for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following TEJBANDAS’s data retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems. If you wish that we no longer use your information to provide you services, contact us via the information above. We will respond to your request to access or delete your information within 30 days. In addition, some types of information may be stored for an infinite duration due to legal requirements or technical constraints, and will, if practical, be blocked from further processing for purposes which are not mandatory by law or when a consent is withdrawn. The information that you provide may be stored or transferred in our systems or on the systems provided by our third parties.

COMMITMENT TO DATA SECURITY

We strive to keep your personal information secure and take reasonable effort to ensure that appropriate security and technical controls are implemented to ensure data security. Only selected and authorized employees, business partners, vendors and other third-party providers may have access to this information.

TEJBANDAS ensures that its third-party service providers employ industry standard security measures to ensure the security of information through legally binding terms and conditions. However, users of www.tejbandas.com are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of these websites. Unauthorized access to such areas is prohibited and may lead to legal consequences.

SPECIAL CATEGORIES OF PERSONAL DATA

TEJBANDAS does not intentionally or unintentionally collect any special categories of personal data (sensitive personal information) via our websites or services. Sensitive personal information includes: information revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade-union membership; the processing of genetic or biometric data for the purpose of uniquely identifying a natural person; information concerning health; information concerning a natural person's sex life or sexual orientation; and in some cases, social security numbers or financial information.

HOW DO WE OBTAIN YOUR CONSENT?

When you provide us with personal information like Name, Address, Phone number and email address to complete a transaction, verify your credit / debit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason along with calls and e-mails communication pertaining to your orders.

If we ask for your personal information - Phone number and Email Address for a secondary reason, such as marketing, we will ask you directly for your expressed consent, or provide you with an opportunity to say no.

TEJBANDAS obtains consent from individuals prior to:

  • ○  Collecting, using, or processing their personal information in certain ways or sharing the individual’s personal information with any third party;

  • ○  Transferring the individual’s personal information outside of the individual’s country of residence; or

  • ○  Using or placing web cookies on an individual’s computer or other electronic device.

    HOW CAN YOU WITHDRAW YOUR CONSENT?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@tejbandas.com.
    CONTROL OF YOUR INFORMATION

    TEJBANDAS additionally provides individuals with the right to control their personal information, which includes

the right to access, modify, erase, restrict, transmit, or object to certain uses of their information.

Your Rights and Choices

You may request to review, correct, update, suppress or object to the use or processing of your personal information that collected through our websites or information provided by you when you avail any of the services provided by TEJBANDAS. You may review, update, correct or delete your personal information collected through the websites or our services by e-mailing us support@tejbandas.com. We may need to verify your identity, before processing your request.

Under the conditions set out under applicable law, you have the following rights:

  1. The right to access: You have the right to obtain confirmation from us as to whether or not Personal Information concerning you is being processed, and, where that is the case, to request access to the Personal Information. The access information includes the purposes of the processing, the categories of Personal Information concerned, and the recipients or categories of recipients to whom the Personal Information have been or will be disclosed. You have the right to obtain a copy of the Personal Information undergoing processing. For additional copies requested by you, we may charge a reasonable fee based on administrative costs.

  2. The right to rectification: You have the right to ask us to rectify any inaccurate Personal Information concerning you.

  3. The right to erasure: You have the right to ask us to erase your Personal Information.

  4. The right to restrict processing: You have the right to request the restriction of processing your Personal Information. In this case, the respective data will be marked and may only be processed by

    us for certain purposes.

  5. The right to data portability: You have the right to ask us to provide you your Personal Information

    which you have provided to us in a structured, commonly used and machine-readable format.

  6. The right to object: You also have a right to object to us processing your Personal Information in certain circumstances. However, such a right to object may not exist in certain situations, for e.g. if the processing of your Personal Information is necessary (as applicable) to fulfil your orders, to take steps prior to entering into a contract, to perform a contract already concluded, or if the Personal Information

    is relevant to a legal dispute. In such cases, we may not stop processing your Personal Information.

  7. In case of complaints you also have the right to lodge a complaint with the competent supervisory authority appointed under applicable law, or if you are an EU resident, the member state of your

    habitual residence for an alleged privacy breach.

In your request, please make clear what personal information you would like to have changed, whether you would like to have your personal information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information that you have provided to us.

While the majority of questions and issues related to access or requests can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within 30 days.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information to which we are unable to enable you to review, for legal, security, or other reasons.

TEJBANDAS reserves the right to decline access to your personal information under certain circumstances. If your personal information is not disclosed to you, you will be provided with the reasons for this non-disclosure.

INFORMATION DISCLOSURE

TEJBANDAS does not share, sell, rent, or trade personal information collected through our websites or

information provided when availing any services provided by us with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Policy. TEJBANDAS may share information with third party service providers contracted to provide services on our behalf for processing personal information, to conduct marketing campaigns and related services. These third-party service providers may only use information we provide to them as instructed by TEJBANDAS.

  1. TEJBANDAS may disclose your Personal Information as we believe to be necessary or appropriate:

    • under applicable law, including laws outside your country of residence;

    • to comply with legal process;

    • to respond to requests from public and government authorities, including public and

      government authorities outside your country of residence, for national security and/or

      law enforcement purposes;

    • to enforce our terms and conditions; and

    • to allow us to pursue available remedies or limit the damages that we may sustain.

  2. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information we have collected to the relevant third party.

  3. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

    • permitted or required by law; or,

    • trying to protect against or prevent actual or potential fraud or unauthorized

      transactions; or,

    • investigating fraud which has already taken place. The information is not provided to

      these companies for marketing purposes.
      If TEJBANDAS goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A prominent notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.

      DATA TRANSFERS

      TEJBANDAS is a global organization and provides a global service. Sharing information cross borders may be essential so that you receive the same high-quality service wherever you are in the world. As a result, we may, subject to applicable law, transfer Personal and Other Information collected in connection with the Services, to these entities in countries where information protection standards may differ from those in the country where you reside. By using any TEJBANDAS-branded service, you understand that we may transfer your personal information globally as deemed appropriate.

      In most cases, the information you provide is added to a TEJBANDAS local or global database (as applicable). In the course of processing your information, it may be necessary to transfer your personal data to TEJBANDAS’s affiliates, and/or third-party service providers located in India and throughout the world for the purposes outlined within this Privacy Policy.

      If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

      PAYMENT

      We use Razorpay / Paytm for processing payments. We / Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved with TEJBANDAS.

      Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

      PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

      For more insight, you may also want to read terms and conditions of Razorpay / Paytm on https://razorpay.com / https://paytm.com

      International Users

      Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

      If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

      QUESTIONS AND CONTACT INFORMATION

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@tejbandas.com.